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Privacy policy

Last updated: June 1, 2026

CSTHELABEL operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CSTHELABEL is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details: name, address, billing and shipping address, phone number, and email address.
  • Financial information: credit/debit card details, payment confirmation, and transaction details.
  • Account information: username, password, security questions, preferences and settings.
  • Transaction information: items viewed, added to cart, purchased, returned or cancelled.
  • Communications: content you share when contacting our customer support.
  • Device information: browser type, IP address, device identifiers, and network connection.
  • Usage information: how and when you interact with or navigate the Services.

2. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you: when you create an account, make a purchase, or contact us.
  • Automatically through the Services: via cookies and similar technologies when you browse our website.
  • From service providers: who collect or process personal information on our behalf.
  • From partners or other third parties.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To provide and improve the Services: processing payments, fulfilling orders, managing your account, arranging shipping, and creating a customized shopping experience.
  • Marketing and advertising: sending promotional communications by email, text or post, and showing you relevant online advertisements.
  • Security and fraud prevention: authenticating your account, detecting fraudulent or illegal activity, and keeping the Services secure.
  • Customer communication: providing customer support and maintaining our business relationship with you.
  • Legal compliance: complying with applicable laws, responding to legal requests, and enforcing our terms and policies.

4. How We Share Your Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and service providers: for IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
  • With business and marketing partners: to provide advertising services. Our partners handle your data according to their own privacy policies.
  • When you consent: for example, when you use social media login integrations or request product delivery.
  • Within our corporate group: with our affiliates where relevant.
  • For legal or business reasons: in connection with a merger, bankruptcy, legal obligation, or to enforce our terms and protect our rights.

5. Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be shared with Shopify and third parties located in countries other than where you reside. To learn more about how Shopify handles your data and to exercise your rights, please visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

6. Your Rights Under GDPR (EEA & UK)

As CSTHELABEL is based in Belgium and operates within the European Economic Area, we are subject to the General Data Protection Regulation (GDPR). If you are located in the EEA or UK, you have the following rights:

  • Right to Access: request a copy of the personal data we hold about you.
  • Right to Rectification: request that we correct inaccurate or incomplete personal data.
  • Right to Erasure ('Right to be Forgotten'): request that we delete your personal data.
  • Right to Data Portability: receive your personal data in a structured, machine-readable format.
  • Right to Object: object to our processing of your personal data for marketing or other purposes.
  • Right to Restriction: ask us to limit how we use your personal data.
  • Right to Withdraw Consent: where processing is based on your consent, withdraw it at any time.
  • Right to Lodge a Complaint: file a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit) at www.dataprotectionauthority.be.

To exercise any of these rights, contact us at info@csthelabel.com. We will respond within 30 days as required by GDPR.

7. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The exact retention period depends on the type of data and the purpose for which it was collected.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside the EEA. Where such transfers occur, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses to ensure an adequate level of protection for your data.

9. Children's Data

The Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal data, please contact us and we will delete it promptly.

10. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no security system is completely impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to communicate sensitive information to us.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page and, where required by law, by providing additional notice.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: info@csthelabel.com
  • Address: Beukenlaan 39, Brugge, 8310, Belgium
  • Data Controller: CSTHELABEL